We are FCS-Solutions, an internet services company, specialising in providing online booking services to owners of holiday property.
The aim is to make life easier for you and your customers, by providing you with a first class booking system.
We are a small team aiming to deliver a high level of personalised service, ultimately resulting in your customer satisfaction. Our wide range of skills and experience provide us with an opportunity to deliver a highly customised service to meet your needs.
Chris Ferguson - Business Director and Technical Specialist
Michael Smith - Business Coordinator
Stephen James - Technical Specialist
Alan Tozer - Lead Test Strategist
Natasha Lawani - Web Design
John Young - Design Specialist
Toks Ferguson - Company accountant
Chris on EBS....
What would you say was the main purpose of the booking
"Our main goal with the design was to make life easier for the
typical Cottage Owner and their customers. Having booked cottages
to stay at many times I was often surprised at how late into the
evening property owners would answer their phone! Understandably
most owners I spoke to were eager not to miss any potential business."
So do you still need to talk to your customers?
"Yes, you still speak to your customers, but it doesn't have to
be about finding suitable dates for them! You don't have to constantly
update the calendar once a customer has booked. All you have to
do is confirm the bookings online, and speak with your customers
more at your convenience. To me this makes for a much better work/life
balance and the customers are impressed also."
How can the system increase bookings?
"It was also a desire of ours to find a way of using the existing
customer base to promote new business. This can happen by existing
customers talking about how pleasant, painless and different the
booking process was to their friends. Because a booking summary
email is sent out with a link to their cottage web site, this
link will soon be forwarded to friends and collegues!"
"We were also aware of the fact that many many people looking
for a holiday cottage like to do the booking online and often
send off two or three emails to make sure that they get a property
they like, on the dates they want. Although this is good for the
bookee, it often means wasted return phone calls for the cottage
owner, and more importantly missed bookings."
Are there any other benefits?
"Yes, there are many other minor benefits which I won't go into
now. The other major benefit to cottage owners is that it gives
them the potential for some independence from their current agency
arrangement. All they have to do advertise their property web
site, which is far cheaper than an agency arrangement, and the
booking calendar handles the bookings."
What about the customer, what point would they see in the
"Well for them they now have more choice of how they can book.
They can now know what is available instantly, without phone calls
or emails. If it's 12:00 at night they can still have their booking
provisionally confirmed instantly."